Priority 2
Two Castles Housing Association will respond to urgent repairs within seven days.
The following would be classed as an urgent repair:
- Partial loss of electric power
- Partial loss of water
- Blocked sink, bath or wash hand basin (except in multi-storey blocks)
- Taps which cannot be turned
- Rotten timber flooring or stair tread
- Door intercoms not working
- Extractor fans in kitchens or bathrooms (only when no window in the room is present)
- Glass replacement (where security is affected)
- Leaking pipe work or waste pipes
- Loss of water heating (between 30th April – 1st November)
- Leaking roofs
