If you think your home requires repair, you should get in touch with your local housing office as soon as possible. For details of your local office click here
You can report your repair in a number of ways – by phone, fax, in person, in writing or by email repairs@twocastles.org.uk.
Please report any emergency repairs by phone and not by email.
When you report your repair, or if someone is reporting it on your behalf, you will need to provide the following information:
- Your name
- Your address
- A phone number where we can contact you during the day
- Dates and Times when someone will be home to allow access
- As much information as possible about the repair needed
- Any special details the person coming to your home should know, e.g. if you have a disability and need time to answer the door
- There is other information we may require depending on the type of repair it is.
Emergency Repairs Out Of Hours
Two Castles Housing Association provides an emergency call out service which deals with emergency repairs outside normal working hours.
Please phone 0845 543 6417
