Reporting a repair

Emergency Repairs Out Of Hours:

Please report any emergency repairs by phone and not by email.

Two Castles Housing Association provides an emergency call out service which deals with emergency repairs outside normal working hours.

For Emergency Repairs, please phone 0845 543 6417

24hr repairs reporting system via our webiste:

If you wish to report a repair using our online Repairs Reporting Service, please click here.

Reporting repairs via telephone: 

You can still report a repair over the phone during normal working hours. To do so, please call your local office. The telephone numbers can be found here.

For information that you will need to give when reporting a repair, please click here.