Making a complaint

Your feedback counts
At Two Castles Housing Association we welcome any comments you would like to make about the service we provide.

Further information on our complaints process is available by clicking here. Our Complaints, Comments, Compliments & Compensation Policy leaflet can be downloaded by clicking here.

Our formal complaints form can be completed electronically as below or alternatively please download the formal complaints form from here, and associated  Equality & Diversity monitoring form here

If you have any further queries, please do not hesitate to contact us.


Further information

Documents

Complaints, Comments, Compliments & Compensation Policy

Complaints, Comments, Compliments & Compensation Policy

File type: PDF document
File size: 3 MB

Complaints - Formal Complaint Form

Complaints - Formal Complaint Form

File type: PDF document
File size: 39 KB

Complaints - E&D Questionnaire

Complaints - E&D Questionnaire

File type: PDF document
File size: 103 KB