Resident Scrutiny Panel

The Resident Scrutiny Panel (RSP) has exciting new powers to examine the services that Two Castles provides to residents and recommend improvements to the Board.

It is made up entirely of Two Castles residents and takes an independent view. If you enjoy meeting new people and working as a team, this could be for you.

They meet at a time and place convenient to them, to make sure that Two Castles performs in a way that meets our residents’ needs. This means looking in detail at how we provide our services, and the panel has the power to make recommendations for improvements.

The Role of the Resident Scrutiny Panel is to:

  • Take an independent view of Two Castles’ performance by establishing evidence-based priorities for reviewing activities, processes and performance
  • Provide an independent check and, if needed, challenge to Two Castles’ services, processes and performance, by assessing these against agreed objectives and standards, as well as best practice - both nationally and locally
  • Report findings to the Customer Services Committee and Senior Management Team, making evidence-based recommendations where performance is poor and highlighting good practice where Two Castles is performing well.

Can residents suggest an area for the scrutiny panel to review?

Yes, but there is a procedure to follow. Please use the Resident Scrutiny Request Form (in the documents section of this page) and email it to scrutiny.panel@twocastles.org.uk .

Who decided how scrutiny will work?

A working group including Board Members, residents, staff and an independent expert developed all the documentation and devised a recruitment process.

Who do we need?

The group currently comprises eight residents (with a maximum of 12).

Scrutiny Panel members get all the help and training they need and are supported by an independent specialist, but this is an important job so we need the right people.

You don’t need experience of scrutiny panels, committees or housing to apply. Full training is provided, as well as an induction program.

Click here to see the types of qualities required of Resident Scrutiny Panel members.

Think you can make a difference?

Contact Involvement & Equality Officer Stephen Harrison on 01228 635530 and ask for an application pack.

Further information

Documents

Resident request for scrutiny

Resident request for scrutiny

File type:
File size: 29 KB

RSP Leasehold Management - Action Plan

RSP Leasehold Management - Action Plan

File type:
File size: 31 KB

Report in to Management of TCHA Leasehold Properties

Report in to Management of TCHA Leasehold Properties

File type: PDF document
File size: 2 MB

Questionnaire for Leasehold Survey

Questionnaire for leasehold Survey

File type:
File size: 19 KB

Leasehold Survey Summary

Leasehold Survey Summary

File type: Excel document
File size: 248 KB

Resident Scrutiny Panel Report on Empty Property Management - May 2014

Resident Scrutiny Panel Report on Empty Property Management - May 2014

File type: PDF document
File size: 1 MB

Resident Scrutiny Panel Action Plan - Empty Property Management - July 2014

Resident Scrutiny Panel Action Plan - Empty Property Management - July 2014

File type: PDF document
File size: 84 KB